Southbank by Cala | Cala Homes

House look good well finished but a little over priced

Lovely place to live. The sales team were great and are very friendly when you are looking for / purchasing your home. CALA did come around and carry out a visit at our home upon request near the end of our 2 year warranty period - and agreed to fix most reasonable requests. They did make tracking the progress of the issues as difficult as possible and it wasn't the easiest getitng them to agree on a date. They only have one painter and joiner, so you can be waiting over 6 months, only for them to conveniently forget to schedule the scaffolding. Getting anything in writing from them can also be a pain. I get the impression they try to do everything verbally in person or on the phone so there is no way to ducument what was said. I recommend taking your own notes and sending it to them. Overall the CALA Customer service aftercare is not the best. Many emails can be left unresolved for weeks and takes a lot of chasing. They will see to the serious issues at least, but will always try to come up with any excuse why something could be classed outwith the warranty to avoid accepting fault. But in the grand scheme of things, we are very happy with our home and it is a good place to live.

Nice, though quite expensive houses