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KLS Builders ltd

3.8(16 reviews)See reviews ↓·Stoke-on-Trent

What customers say

Based on genuine customer reviews

The dominant theme across feedback for KLS Builders ltd is the handling of money alongside work that stalled or stopped altogether. Customers describe paying substantial sums in advance before the job was finished, with renovation projects then left incomplete and homes in disarray. Accounts frequently raise concerns about honesty, stating that assurances given at the outset were not honoured and that once payment had been made, communication faded. Several reviewers say the matter escalated to solicitors and trading standards, and one claims that suppliers were also left owed money while works remained unfinished.

More favourable comments do appear: clients highlight building a house for a family from beginning to end, plus renovations and extensions delivered by a multi-skilled team offering candid guidance. Those customers describe the company as one they would engage for further building projects. Against that, reviewers repeatedly warn that paying up front carries real risk, and for a firm carrying out house extensions in Stoke-on-Trent, the pattern of advance payments and abandoned sites is what recurs most often.

Reviews

Reviews are taken from publicly available sources.

A
AMC19 April 2023

This company are cowboys, stay away, operate from a house address, and both directors have a list of failed companies behind them, they rip off customers and suppliers alike, stay away !!

MB
Micheal Burke28 October 2022

Outstanding attention to detail and a very smooth and perfect process from start to finish of our home. A lot less stressful than I had thought. Deserve all the praise they get, what a team.

KJ
Kevin Johnson26 October 2022

Excellent all round Construction Company. Supported our clients on many occasions for renovations, and claims but most all honest advice by their team of trusted multi-skilled tradesman. Keep up the good job!

FW
Frederick Walker25 October 2022

I like working with professionals who do exactly what was asked for, do it very well, and don't hit you with those unpleasant 'exceptions'. they deliver on time, on the plan, and on budget. Highly recommend them to all.

GW
Gregory Wilson24 October 2022

The team built our family home from start to finish and since then several other building projects. I would be more than happy to recommend the people and the company as they did an outstanding job all around!!

EB
Eliana Berry18 October 2022

They are an organization that truly understands that working with their clients will form long-lasting relationships. They work in the interests of their clients in everything they do. I would highly recommend them to all. Happy client!

JS
Jordan Sharp10 August 2022

Best builder and team in town, I use KLS Builders to grow my business every day because their commitment and the end results are above and beyond my expectations, thank you for the great communication and to take care of my clients, 5 stars!

House extensions in Stoke-on-Trent compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Stoke-on-Trent are compared.

RankProviderRatingReviewsOpen Sat.
1H&S Construction (SOT) Ltd★ 5,013No
2A.DODD CONSTRUCTION★ 5,013Yes
3D C Building Solutions★ 5,011Yes
4David S Johnson & Co★ 4,712No
5KLS Builders ltd (this page)★ 3,816No
Contact
+44730597666431 Frank St, Stoke-on-Trent ST4 5RJ
Working hours
Monday08:00–17:30
Tuesday08:00–17:30
Wednesday08:00–17:30
Thursday08:00–17:30
Friday08:00–17:30
SaturdayClosed
SundayClosed