Reviews of City Building, a Glasgow repairs and maintenance contractor, are sharply divided across its 2.2-star average from 83 Google reviews. Some customers describe a fast, well-handled experience, including a same-afternoon boiler repair completed within ninety minutes by an engineer who checked pressure and safety before leaving. Other reviewers, several working through housing association contracts, report missed appointments, unreturned calls, and bathroom or plumbing repairs left unfinished or done poorly, including ungrouted tiles and unsealed baths needing further work. Communication is a recurring complaint when jobs go wrong, with several reviewers describing difficulty getting a resolution.
Reviews
2.2 / 5 · 83 totalTakes excessive phone calls to get anyone to come view repairs with weeks waiting times, to only be told they need further assessments and the same cycle starts all over again. Absolutely shocking monopoly owned by useless Wheatley, who do not allow you to use external contractors yet only provide these incompetent ones
Absolutely dreadful. The quality of work is comical. The communication is basic lies, they just do whatever they feel like. Best to avoid if possible. I'm guessing any positive reviews are done by themselves or their mates.
The most useless company ever to exist. They failed to fix leaking pipes in the veranda area and now its leaking more and made worse - they couldn't care less. They drilled a hole on the flatroof within the veranda and now the flatroof keeps leaking and never leaked previously.. They are now sending out another useless plumber this week to reprice for this repair - that they were meant to have repaired in the first place... Don't worry city building we will persist and not put up with your BS and lies. They dont listen or take the homeowners seriously - they only listen to their bosses at city building (Sean) that dont know what they're doing and their inspector is the worst of them all.
2 time out look at my hot water you sare is fix stll not working joke of services very cold think need call house office GHA city building joke 0 out of 10 it working we bit now is poor cold 🥶
I had an emergency repair and after waiting 2 hours they sent an amateur who was completely incapable of solving anything. Now I’m waiting again for another team, but they can’t even tell me when or who will come. Meanwhile, my bathroom is full of sewage and I have no idea what to do next. Completely useless and unprofessional service.
I would just like to say a massive thank you to City Building in Glasgow for the fantastic service I received from them and their engineer today. My boiler broke this afternoon leaving me with no hot water or heating (not that I needed the heating today) I phoned them at 15.15pm to report this and a really nice guy told me someone would be out today and they would be here asap. At 15.21pm the engineer called me to say he’d be here in about half an hour. He arrived at 16.05pm.i explained what the problem was and he proceeded to get to work. As soon as he had located the fault, he got the new part from his van, fitted it, checked it, drained the boiler, re-filled the boiler, checked the pressure and had it all up and running. He was done and dusted heading out the door at 16.41pm. The entire process took less than an hour and a half. WHAT A BRILLIANT SERVICE from start to finish. I didn’t get the young lads name but he was a wee star ⭐️. Very professional and polite. I can’t fault this company in any way and that includes the guy that took my initial phone call to the young lady I phoned to find out where I could leave a review. Thank you ALL at City Building I appreciate your help today and I am more than happy with the treatment I received. It was second to none. What a great company and first class staff.
Not even worth one star! I have reported a leak of rainwater on the roof and it is destroying my ceiling on Jan, but have waited for 2 months for an repair appointment and finally when it comes to that day it started to rain lightly and no one showed up as they postponed again for a slot on the end of May which is again 2 months period from now! It makes sense if it rained then the repair can delay a few days, but not to queue up for repair again - IT IS NOT FAIR FOR PEOPLE WHO ALREADY QUEUED MONTHS AGO!