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City Building

City Building

2.2(83 reviews)See reviews ↓·Glasgow

About the company

City Building is a Glasgow-based builders providing repairs, maintenance, manufacturing, construction, and refurbishment services. It serves Glasgow City Council, Wheatley Housing Group, and other public, private, and third sector clients. The company has 1,800 staff and hosts around 200 apprentices. Its Manufacturing Division is called RSBi, described as Europe’s largest supported business and a leading UK social enterprise. RSBi is based in Springburn, and over half of its 200 employees have a disability. City Building's training college has a 94% pass rate. It is the first Scottish construction firm to earn Investor in Young People (IYP) Platinum accreditation twice.

It holds the Queen’s Award for Enterprise 2021: Promoting Opportunity, and previously won Sustainable Development Queen’s Awards in 2018 and 2012. It operates one of the largest apprenticeship programmes in Scotland, with more than 200 apprentices currently training. The apprenticeship programme is four years long, and it welcomes around 60 new apprentices each year, aged 16–25. Services include gas safety, fire and smoke detector testing, fire doors, asbestos and legionella checks, Portable Appliance Testing, emergency and planned repairs, major refurbishments, new builds, specialist services, manufacturing, training, and carbon reduction retrofits.

What customers say

Based on genuine customer reviews

Households in Glasgow turning to City Building for boiler breakdowns, loss of heating and hot water, and emergency plumbing faults describe a repairs service that responds unevenly. There is credit where it is due: when engineers persist with unfamiliar boiler models, their determination is noted, and two operatives are singled out for spending hours diagnosing a Korean-made unit before escalating it to a supervisor. A same-day visit following a mid-afternoon call about failed heating is also recalled with appreciation.

Far more common in the accounts, though, is the difficulty of securing any attendance at all, with repeated phone calls, entire days spent waiting indoors, appointments that never materialise and inspections that lead only to further assessments rather than completed repairs. Faults reappearing soon after attention, including a toilet that began leaking again within days, appear in more than one account, alongside frustration that outside trades cannot be engaged while the same operatives return. Scheduling and follow-up are described as unclear, leaving residents without a firm time or a named contact, and the cumulative impression is of a service struggling under demand, with tenants feeling they have little alternative but to keep calling.

BuilderCouncil
City Building — Customer photo
City Building — Customer photo
City Building — Customer photo

Reviews

Reviews are taken from publicly available sources.

CB
Cora Bryan1 June 2026

Takes excessive phone calls to get anyone to come view repairs with weeks waiting times, to only be told they need further assessments and the same cycle starts all over again. Absolutely shocking monopoly owned by useless Wheatley, who do not allow you to use external contractors yet only provide these incompetent ones

AM
Alasdair Mcgavin12 February 2026

Absolutely dreadful. The quality of work is comical. The communication is basic lies, they just do whatever they feel like. Best to avoid if possible. I'm guessing any positive reviews are done by themselves or their mates.

IS
i see through you10 January 2026

The most useless company ever to exist. They failed to fix leaking pipes in the veranda area and now its leaking more and made worse - they couldn't care less. They drilled a hole on the flatroof within the veranda and now the flatroof keeps leaking and never leaked previously.. They are now sending out another useless plumber this week to reprice for this repair - that they were meant to have repaired in the first place... Don't worry city building we will persist and not put up with your BS and lies. They dont listen or take the homeowners seriously - they only listen to their bosses at city building (Sean) that dont know what they're doing and their inspector is the worst of them all.

SM
Shaun Maxwell17 October 2025

2 time out look at my hot water you sare is fix stll not working joke of services very cold think need call house office GHA city building joke 0 out of 10 it working we bit now is poor cold 🥶

VS
Vladimír Smékal14 September 2025

I had an emergency repair and after waiting 2 hours they sent an amateur who was completely incapable of solving anything. Now I’m waiting again for another team, but they can’t even tell me when or who will come. Meanwhile, my bathroom is full of sewage and I have no idea what to do next. Completely useless and unprofessional service.

KH
Kareen Henderson24 April 2025

I would just like to say a massive thank you to City Building in Glasgow for the fantastic service I received from them and their engineer today. My boiler broke this afternoon leaving me with no hot water or heating (not that I needed the heating today) I phoned them at 15.15pm to report this and a really nice guy told me someone would be out today and they would be here asap. At 15.21pm the engineer called me to say he’d be here in about half an hour. He arrived at 16.05pm.i explained what the problem was and he proceeded to get to work. As soon as he had located the fault, he got the new part from his van, fitted it, checked it, drained the boiler, re-filled the boiler, checked the pressure and had it all up and running. He was done and dusted heading out the door at 16.41pm. The entire process took less than an hour and a half. WHAT A BRILLIANT SERVICE from start to finish. I didn’t get the young lads name but he was a wee star ⭐️. Very professional and polite. I can’t fault this company in any way and that includes the guy that took my initial phone call to the young lady I phoned to find out where I could leave a review. Thank you ALL at City Building I appreciate your help today and I am more than happy with the treatment I received. It was second to none. What a great company and first class staff.

JZ
Judy Zhu27 March 2025

Not even worth one star! I have reported a leak of rainwater on the roof and it is destroying my ceiling on Jan, but have waited for 2 months for an repair appointment and finally when it comes to that day it started to rain lightly and no one showed up as they postponed again for a slot on the end of May which is again 2 months period from now! It makes sense if it rained then the repair can delay a few days, but not to queue up for repair again - IT IS NOT FAIR FOR PEOPLE WHO ALREADY QUEUED MONTHS AGO!

Builders in Glasgow compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 12 businesses in this category in Glasgow are compared.

RankProviderRatingReviewsOpen Sat.
1Graceland Construction★ 5,027No
2Glasgow Build Co.★ 4,954No
3Polbuilt★ 4,946No
4MLN Builders Ltd★ 5,010Yes
5G-MAN BUILDERS LTD★ 5,09Yes
12City Building (this page)★ 2,283No
Contact
+441412872200www.citybuildingglasgow.co.uk350 Darnick St, Glasgow G21 4BA
Working hours
Monday07:30–17:00
Tuesday07:30–17:00
Wednesday07:30–17:00
Thursday07:30–17:00
Friday07:30–17:00
SaturdayClosed
SundayClosed